Starting A Virtual Call Center? Why You Need Managed IT Services
If you're thinking of starting a virtual call center, you're in good company. As many as one in five Americans work from home, and the numbers are steadily rising. With a virtual workforce, you're able to cut overhead costs, and may even find that you have fewer absences to deal with, which can increase productivity. However, one dilemma that you may run into involves information technology (IT). It's almost inevitable that work-from-home staffers will experience IT issues at some point.